Privacy Policy

Effective Date: 23-Feb-2026

Pentyl Labs (“Pentyl Labs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit inquiries, request quotations, place orders, or otherwise interact with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal and business-related information that you voluntarily provide, including but not limited to:

• Name
• Email address
• Company name
• Billing and shipping addresses
• Phone number
• Sample submission details and testing requirements
• Order, invoice, and payment-related information
• Communications sent to us via forms or email

Payment Information:
Payment details (such as credit card numbers) are processed securely by third-party payment processors (e.g., Stripe or PayPal). Pentyl Labs does not store or have direct access to full payment card details.

2. How We Collect Information

We collect information through:

• Website contact forms
• Quote request and sample submission forms
• Order checkout pages
• Email communications
• Voluntary inquiries or correspondence

We may also automatically collect limited technical data, such as IP address, browser type, and usage statistics, to improve website functionality.

3. How We Use Your Information

We use the information collected to:

• Respond to inquiries and provide quotations
• Process orders, payments, and sample testing requests
• Communicate regarding testing status, reports, and invoices
• Deliver test results and related documentation
• Improve our website, services, and customer experience
• Meet legal, regulatory, and contractual obligations

We do not sell, rent, or trade your personal information.

4. Cookies and Analytics

Our website may use cookies or similar technologies to:

• Analyze website traffic and usage
• Improve site performance and functionality

These tools do not identify you personally and are used solely for operational and analytical purposes. You may disable cookies through your browser settings if you prefer.

5. Information Sharing and Disclosure

We may share information only as necessary with trusted third parties, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping and logistics providers
• IT, hosting, and website service providers
• Analytics providers (e.g., Google Analytics)

These third parties are authorized to use your information only as needed to perform services on our behalf and are required to safeguard it appropriately.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Access to information is limited to authorized personnel with a legitimate business need.

While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your data.

7. Data Retention

We retain personal and business information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or contractual obligations
• Opt out of non-essential communications

Requests may be submitted using the contact information below.

9. Children’s Privacy

Pentyl Labs does not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. Pentyl Labs is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: [email protected]